By: T. Lula Jaurey tqlulajaurey@gmail.com
IPNews-Monrovia-Liberia-31 October 2018: A Liberian lawyer Moiffie Kanneh has requested S.N. Brussels Airline to pay US$13K for his missing luggage’s as remuneration for damage. Mr. Kanneh claimed that on July 18 2015, he travels to the United States of America and came back to Liberia with S.N. Brussel during which period his luggages got missed on the trip.
After Weeks of intense arguments, the Jury of Civil Law Court “A,” at the Temple of Justice returned from their room of deliberation with a unanimous liability verdict against the management of S.N. Brussels Airline over a missing luggage belonging to one of its customers identified as Moiffie Kanneh, a Liberian lawyer.
The jury verdict also demanded that the Airline should pay US$13. 000 damaged that include US$12. 000 for special damaged and US$1000 as general damaged.
The damaged, according to the jury, were for the serious embarrassment and mental anguish their action caused Cllr. Kanneh of which he might be compensated.Initially, the Airline wrote Kanneh expressing their regret to hear that his luggage was not available when he arrived in the country, which they believed inconveniences Kanneh.
“And we have duly received your inventory list and have now updated your file with the contents of the bag. We will check all possibilities given to us by the worldwide tracking system,” the communication noted. Further the letter said, ‘tracing period started today and will take three weeks. If we need more information in the meantime, we will contact you. If the bag is found, you will be contacted to arrange a delivery method.”
Surprisingly, the airline wrote another communication to Kanneh, claiming that the air carrier was not liable for damaged including the missing items.
“For obvious reasons, airline companies have to put limitations because liabilities are concerned. Indeed, only clothes and toiletries needed for the travel are accepted as checked in luggages and our liability and our intervention is limited to these items.”The airline further argued that “Kanneh luggage contained many items which are not allowed to be transported and even though you have not sent us any invoices for the rest of the items.”
Mr.Kanneh claimed that upon his arrival at the Roberts International Airport on flight number 1241, on the 4th of August, 2015, he was told that one of his luggages containing several items could not be found on the basis of misplacement on board another flight.
He also claimed that he was told by management to give them a few days to check with other connection and see how his luggage can be identified and returned to him. By then, Kanneh consented that because some of the contents in the missing luggage belongs to other people who went to his residence to receive their belongings, including some assorted medical items that were in the missing luggage sent by their relatives.
“I was then advised to make a formal complaint to the management of S.N Brussels Customer Relations and then I wrote the management stating my complaint and was awaiting a response from the management said Mr. Kanneh. According to him, some of the items contained in the missing luggage belong to other people who have written him expressing their disgust and questioning his hard earned reputation, which he had built over the years.
“I received several letters from owners of some of the missing items expressing dissatisfaction over the manner in which I was handling the issue of their items that were entrusted into my care,” Kanneh said.
