IPNEWS: Authorities of LIBANGO say it acknowledges recent disruptions in the purchasing of electricity tokens due to technical difficulties in its system.
A release from LIBANGO notes with apologies for the inconvenience and has assured the general public particularly its valuable customers of significant repairs to resurrect the functionality of the system.
“We deeply value your trust and want to assure you that we are committed to resolving these issues as quickly as possible.”
“What Happened: We have encountered unexpected technical challenges that resulted in disruptions to our services. These difficulties have affected LEC customers, making it difficult to purchase electricity tokens via the normal channels, such as LEC Vendors, GSM & Digital Payment Services and Banks.”
“Response: As soon as we became aware of the technical difficulties, our dedicated teams sprang into action, informing LEC and working with them on plans to get our system issues resolved. Both Libango and LEC have been working tirelessly and around the clock on interim solutions to identify and fix the root causes and implement solutions that will prevent such occurrences in the future.”
“We Understand Your Frustration: We understand that the reliability and performance of our services are crucial to your daily life and operations, and we apologize for any frustration or inconvenience this situation may have caused you. Libango has had consistent uptimes and success delivering electricity tokens throughout the years, with this being the first incident of it’s kind. We are, and always have been committed to providing you with the reliable services you deserve.”
“We take these issues seriously and are fully focused on restoring normalcy and enhancing the stability of our systems. Your trust is paramount to us, and we are fully devoted to regaining your confidence. Your partnership and patience are greatly valued as we work through these challenges.” The Management of Libango release stated.
