IPNEWS: Lonestar Cell MTN has launched the portable rechargeable desk-phone that features voice, wifi connectivity with a superfast 4G Internet speed, and a long-life battery.
Liberia’s leading telecommunications company is redefining how small and medium-size businesses engage with their customers as well as home positioning for parents to communicate with their children and caregivers conveniently and easily.
Instead of relying on staff smartphones to convey company information, businesses, non-governmental organizations, and others can use this wireless, sim-enabled desk-phone to conduct official business in a more professional manner.
Lonestar Cell MTN’s Head of the Enterprise Business Unit, Princess Eva Cooper, said that this rechargeable desk-phone professionalizes the customer experience.
“What we have found,” said Ms. Cooper, “is that when customers require service, they are not interested in hearing from employees, ‘I’m not at work. Can you call my colleague?’ They want to reach the office or business directly and know they are not calling someone’s personal phone.”
Lonestar Cell MTN’s new desk-phone solves this problem by creating a better customer experience with businesses to drive customer loyalty.
“First, it is an official phone with a battery that can last up to five hours without electricity. Second, this desk-phone has wifi and connects up to 32 internet users.
The portable device is a two-in-one solution that gives customers an uninterrupted access to businesses’ goods and services as well as superfast 4g internet speeds for staff to stay connected,” she said.
This desk-phone facilitates critical functions like transferring callers, placing them on hold, and muting conversations. Large groups can easily dial into a conference at the same time.
According to customer service research, companies that excel at customer experience drive revenues 4% to 8% higher than those in their market. Excellent customer experiences increase customer retention rates by 5% and increase profits by 25% to 95%.
This desk-phone solves another key problem: Parent communication with their children and caregivers.
Ms. Cooper said, “Parents can have a tough time reaching their children after school. Their kids are on their cell phones playing games and surfing the internet. Incoming calls are often rejected because of the interruption it causes to their online activities. In addition, the long hours spent on their phones means they normally run out of battery life making it difficult to reach them.”
“With this desk-phone,” Ms. Cooper maintained, “Parents are sure to stay connected with their children or caregivers at any time of the day with or without electricity.”
Lonestar Cell MTN’s Deputy Chief Executive Officer, Ali M. Fakih, said, “We are interested in ensuring everyone lives a modern and connected life. That means providing businesses and organizations the opportunity to standardize the way they relate to their customers. This desk-phone opens a new frontier helping everyone thrive.”
